Where do you ship?
We ship worldwide!
Please note, for our international customers shipments to the European Union may be subject to additional duty charges upon delivery. We apologize for any inconvenience this may cause.
I entered the wrong shipping address!
Let us know at email@example.com. If the item is returned to us in the mail for having the wrong address, we will confirm with you and will just have to charge for the additional shipping for the second attempt. If you have given us the wrong shipping address and the item is lost indefinitely and never returned to us, we can not offer a free replacement.
I received the wrong size / product / product was damaged.
Please snap a photo of the product you received (including size tag if applicable) and email it to firstname.lastname@example.org. If you can include your order # listed in the Shopify confirmation email, that is helpful. We will coordinate to pay for return shipping and then get you the correct item.
I would like to exchange sizes.
If you received what you ordered, but would like to exchange for the same product in a different size, please contact email@example.com. After receiving the product returned intact, we will need to collect money for shipping which can be paid by PayPal, before we can send a replacement item.
If you decide you do not want the product(s) you have purchased and/or received or other reasons other than those stated above, you can return the product(s) to us within 45 days of your purchase for a full refund. You will have to send us additional payment to cover shipping costs.
You are out of my size!
We often do one-time runs of merch and don’t necessarily restock on old items. If we are out, that is most likely the case, but you can always write to firstname.lastname@example.org to check.
I’m still confused / I have other questions…
We’re happy to help. Feel free to check in with any questions at email@example.com. Keep in mind we are a small DIY team with part time staff managing the shop and typically bust out customer service responses at the beginning or end of the week.